Privacy Policy

Effective Date: April 5, 2025

This Privacy Policy explains how ResQME (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our mobile app and website.

1. Information We Collect

  • Personal Information: Name, phone number, email address (only if voluntarily provided).
  • Emergency Data: Location, audio, video, images submitted during incident reports.
  • Usage Data: Device information, IP address, language, and time of access.

2. How We Use Your Information

  • To provide AI-based support and guidance.
  • To connect you with emergency services or trusted contacts.
  • To analyze trends for GBV prevention (using anonymized data).
  • To improve app performance and user experience.

3. Anonymity and Consent

Users may report incidents anonymously. We only collect identifying information if you choose to provide it. No data is shared without your consent unless required by law or to protect someone’s safety.

4. Data Security

  • All sensitive data is encrypted.
  • The app includes a Discreet Mode to protect users in dangerous situations.
  • Emergency features are available without storing permanent user profiles.

5. Sharing Your Data

We do not sell or rent your personal information. We may share limited data with:

  • Emergency responders (only when triggered by the user).
  • Counselors or NGOs (only with permission).

6. Your Rights

You have the right to:

  • Request access to your data.
  • Ask for data to be corrected or deleted.
  • Withdraw consent at any time.

7. Children’s Privacy

ResQME is not intended for users under the age of 13. If we learn that we have collected information from a minor without consent, we will delete it promptly.

8. Cookies and Tracking

We may use cookies on the website to analyze traffic and improve usability. No cookies are used to track users inside the mobile app.

9. Updates to this Policy

This Privacy Policy may be updated periodically. We will notify users of significant changes through the app or website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: